IHC Career Opportunities

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Title:  Maintenance Supervisor

Classification: Non-Classified   

FLSA:    Exempt 

General Description: 

Under the direction of the Asset Manager(s) or designee, the incumbent of this position will be responsible for processing work orders, data-entry, maintain inventory controls, prepare various monthly, quarterly and annual reports, coordinating and scheduling work flow for maintenance personnel, resolving routine and complex maintenance assignments, to include day to day work orders, follow up to complaints, and other maintenance-related duties as assigned. 

Reports to:  Asset Manager

Supervises:  This is a Supervisory Position

ESSENTIAL FUNCTIONS:

An employee in this class may be called upon to perform any and all other tasks listed below. 

This list of examples does not include all of the tasks, which the employee may be asked to perform. 

• Assists with the receiving and processing of work orders to ensure timely closing of all work orders
• Performs quality control on work done from maintenance staff
• Establish and oversee and effective maintenance program
• Inspect all properties of IHC, and prepare work order assignments from findings, while also overseeing the REAC process with Asset Managers
• Reconciles costs and purchases to the scopes assigned to contractors
• Assist management by identifying cost or inventory discrepancies and helps find solutions.
• Assist in preparing various monthly, quarterly, and annual reports as needed.
• Completes other technical assignments in support of the maintenance department’s overall workload.
• Effectively communicate and supervisor maintenance, grounds, and custodial staff
• Collaborates with Asset Manager in the selection of training new employees, acts on employee performance problems, implements discipline, ect.
• Answer telephone calls; takes and relays messages accurately, and promptly follow up to staff, colleagues, residents, and general public if required
• Approve or deny payment for work done on IHC properties by contractors, and oversee compliance with work according to local, state, and federal standards
• Order supplies and effectively manage an inventory of stock
• Teach, guide, and train staff
• Assign and attend to after hour call emergencies

PERFORMANCE STANDARDS:

The Maintenance Soordinator will be held to the following Performance Standards. Job Performance under these standards will be factored into annual employee performance review.

• Meets quality and performance standards established by the supervisor for all work completed.
• Pursues aggressive goals and works hard/smart to achieve them. 
• Demonstrate knowledge of the organization and industry and aligns work with strategic goals.  
• Conveys a sense of urgency and brings issues to closure despite obstacles or opposition. 
• Have general knowledge of housing operations and property maintenance relative to inventory management.
• Completes data entry of work orders and materials inventory in an accurate and timely manner each day so that data entry is not backlogged.
• Exhibits courtesy during the telephone and personal contact with IHC staff and the public. 
• Reliable Attendance: Leave does not exceed the amount permitted and the employee has no unexcused absences from the job; the employee is available to work during non-business hours when the need arises.

QUALIFICATIONS:

Education: High School diploma or GED(Mandatory); some college or trade school(Preferred)

Experience: Five (5) or more years of experience working in a maintenance position; Two years    (2)years of experience as a supervisory.(Mandatory)  Experience working in a Subsidized property management environment(Preferred)  An equivalent combination of education and experience may be considered.  Must obtain a Maintenance Manager Certification, Commercial Applicator’s license for categories 10A5, Core, and 6C, or a Trained Pesticide Applicator within 18 months of employment.  Uniform Physical Condition Standards certification(Preferred)

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to prepare required spreadsheets and reports
• Prior experience and knowledge of REAC, UPCS inspection protocol
• Proven inventory management with ability to track and document supply usage
• Working knowledge of storeroom methods and procedures, including inventory recordkeeping and requisition, and purchasing procedures
• Ability to use tablets, desktop computers and standard office equipment for conducting duties efficiently
• Knowledge of Microsoft Excel and Word is preferred
• Excellent data input skills and familiarity with database software packages
• Ability to communicate ideas clearly, both orally and written
• Accuracy in data entry
• Ability to read and comprehend data reports and procedures

OTHER REQUIREMENTS:

Must acknowledge and agree to maintain a drug-free workplace as a condition of employment with Inkster Housing Commission.

Must have valid license and insurance

Must be able to pass MTAT(Maintenance Technician Aptitude Test) provided by employer prior to offer of employment

Work Environment and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations could be made to enable individuals with disabilities to perform the essential functions.

• Work will involve some physical exertion, such as lifting occasionally 50 lbs
• Must be able to simultaneously sit and/or stand for up to eight hours at a time while preforming work duties including sitting, standing, reaching, grabbing, climbing, operating hand held tools and other machinery
• Must be able to travel to Inkster Housing Commission residential sites.
• Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
• Position generally may be experienced to a range of weather conditions, high noise level at times, and a potential hazardous environment with machinery, tools, chemicals, ect
• Must be able to effectively delegate tasks.
• Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress due to deadlines and/or interactions with IHC stakeholders.

ADDITIONAL INFORMATION:

This is an at-will position, with no tenure vested.  Continued employment is at the discretion of the hiring body of the Commission and based upon employee performance and compliance with Inkster Housing Commission policies and procedure.

Inkster Housing Commission reserves the right to change or alter this job description based on regulation changes and/or the business needs of the Commission.

JOB TITLE: Sr. Director of Housing Operations & Management Improvements

REPORTS TO: Executive Director

FLSA STATUS:  SALARIED - EXEMPT

Direct Reports:  Program Managers and support staff as designated 

JOB SUMMARY

The Inkster Housing Commission (IHC) is seeking a highly qualified Senior Director of Housing Operations and Management to plan, organize and direct the daily administration and management of the IHC Public Housing developments, Housing Choice Vouchers, Property and Asset Management Operations, and the Capital Program. The IHC portfolio includes 751 Housing Choice Vouchers and 734 Public Housing units. The Senior Director is a direct report to the Executive Director. Inkster Michigan is a suburban community of 25,000 in the Detroit Metropolitan Area.

MAJOR JOB RESPONSIBILITIES

1. Plans, organizes, and directs the daily administration and management of the Authority's public housing developments. Oversees the administration of the Housing Choice Voucher, day-to-day operation of Property and Asset Management, and the Capital Improvement Programs. Monitors and evaluates services to tenants/owners/contractors/vendors in accordance with all government regulations and procedures and company policies.

2. Assists in the development and administration of the annual agency plan and the five-year capital fund planning processes. Manages the short-and long-term goals for each IHC property, standards, and performance of staff, contractors, as well as authorizes and approves personnel actions.

3. Ensures effective fiduciary controls are in place for the housing and resident program areas and that all financial management activities comply with Federal, State, and local laws and applicable to IHC’s policies and procedures.

4. Monitors the portfolio of IHC properties to ensure compliance with IHC 's goals, objectives, policies, and procedures; federal, state, and local laws and regulations, and guidelines. Oversees the monitoring of site budgets and capital planning activities of properties.

5. Participates in budget preparation and development, capital planning, cash flow management, asset management, and production of monthly financial reports to ensure accuracy and completeness, and that all reporting conforms to established standards. Ensures regulatory compliance and effective management on behalf of IHC. 

6. Manages IHC’s data analytics function to support organization-wide, data-driven decision-making. This includes identifying and collecting data critical to IHC operations, and then designing and implementing processes for using the resulting information. This position develops, tracks and reports on key performance indicators across IHC’s strategic priority areas, as a way to identify challenges and opportunities for process improvements; verify compliance with federal, state and local regulations; and implement/oversee quality assurance efforts.

7. Trains, Support and oversee the management of the capital improvement fund and ensures that capital improvement programs are coordinated with property maintenance and repair programs, in tandem with the department heads and supervisors.

8. Support, Establishes and implements within operation areas, policy-appropriate service and staffing levels, and comprehensive minimum standards in support of Authority goals and objectives; monitors and evaluates efficiency and effectiveness of service delivery methods and procedures; and allocates resources accordingly. Develops and maintains departmental policies and procedures and assist in the development of Inkster Housing Commission’s policies and procedures.

9. Oversee operations site to site and within designated programs

10. Evaluate IHC’s financial viability for property acquisitions and/or future development

11. Reviews and approves staff recommendations for corrective action plans and improvement strategies as developed by the Agency.

12. Reviews report(s) that summarize findings and include recommendations for site operations, maintenance, capital needs, code violations, services, and resident activities and provide report to the Executive Director.

13. Establishes and maintains a cooperative relationship with tenant organizations in a manner that demonstrates an understanding of and respect for diverse backgrounds.

14. Assist Executive Director

15.  with the negotiation of labor and contractual agreements in furtherance of the agency's goals and mission.

16. Assist with REAC preparedness tracking, including recommendations for work plans in support of REAC.

17. Monitors, Trains and Supports, IHC teams with the management of and the IHC, LIPH Program, IHC Asset Management Operations, and HCV/Section 8 programs to ensure that all key result areas are accomplished.

18. Analyzes Housing and financial reports pertaining to assigned properties and departments

19. Prepare a variety of high-level reports, especially those involving compliance and IHC’s position relative to SEMAP, PHAS and related HUD “report card” items.

20. Support in the daily operations of the Housing Choice Voucher program.  This position assists other IHC Housing Director’s in managing the administrative and operational activities of the voucher rental assistance programs and staff while achieving excellent customer service.

21. Monitor Corrective Action Plan(s) or other HUD required non-routine reporting.

22. Performs other duties as assigned.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority; uses appropriate judgment & decision making in accordance with the level of responsibility. Ability to perform independently; take initiative and follow through on tasks in an efficient manner. Must have general knowledge of housing authority's programs, policies, and procedures. Must have excellent verbal and written communication skills.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure, and be adept at multitasking while maintaining accountability for complete and timely work performance. Demonstrates strong organizational, project management, and problem-solving skills.

Professional Behavior: Exhibits positive, polite, courteous, honest, and conscientious behavior with all internal/external clients. Accepts responsibility for actions and adjusts behavior as appropriate. Must demonstrate a high level of professionalism and maintain the decorum of the office. Must be able to establish and maintain effective working relationships with internal and external customers, clients, and constituents. Must be able to communicate with a variety of audiences and provide excellent customer service. Must display a neat, clean, and professional appearance.

Reliability & Judgment: Employee demonstrates sound reasoning and critical thinking by making decisions in line with established Agency expectations. Performs work in a reliable manner that is both accurate and timely. Must uphold a strict level of confidentiality. Must be skilled in analyzing situations in order to identify problems and offer possible solutions.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports agency's mission and values

MINIMUM QUALIFICATIONS REQUIRED

A Bachelor’s Degree in Public Administration, Business Administration, Urban Planning, Finance, or Real Estate Development or closely related discipline is required, and a master’s degree is preferred. Five (5) years of progressively responsible experience in Public Housing is also required. However, at the discretion of the Executive Director, any combination of experience and education that would be likely to provide the required knowledge and abilities may still be considered. A Public Housing Manager or Housing Choice Voucher Manager certification must be obtained within one year of employment. Candidates will be required to provide academic, work history, and salary history verification. The consultant will complete criminal and credit history background checks. 

Must submit to and pass alcohol/drug screening and criminal background check.

Must have valid driver’s license and be able to meet the minimum insurance requirements regarding driving record in order to utilize GSA vehicles.

LICENSES AND CERTIFICATIONS

Public Housing Manager or Housing Choice Voucher Program Management must be obtained within 1 year of employment; LIHTC certification preferred

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of federal, state, and local laws, rules, and regulations pertaining to Public Housing, Section 8 and Project-Based Vouchers, Rental Assistance Demonstration (RAD), HUD Multi-family Programs Low-income tax credit, Home Funds and regulatory compliance for each housing program; HUD programmatic operating policies and procedures.

MATERIALS AND EQUIPMENT USED

Computer Calculator Tablet Housing Software  General Office Equipment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have the ability to drive an automobile, sit for lengthy periods of time, climb stairs/, operate office equipment and generally maintain the mobility necessary to visit other Authority sites and other housing authorities and affiliated agencies. A majority of the work is conducted in a standard indoor office environment. Must be able to travel.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The often work is performed in an office environment but, may require some outdoor assignments. Office environment. The noise level in the work environment is usually moderate.

Title: Maintenance Serviceperson III

Classification: (Union) Bargaining Unit

General Description:

IHC’s Maintenance Serviceperson III is responsible for performing detailed 

maintenance and repair work required to maintain the units in a decent, safe and 

sanitary condition in all skilled categories (plumbing, electrical, drywall, carpentry

and mechanical).

Reports to: Maintenance Supervisor

Supervises: This is a non-supervisory position

ESSENTIAL FUNCTIONS:

An employee in this class may be called upon to perform any and all of the tasks listed below. This list of examples does

not include all of the tasks that the employee may be asked to perform.

• Performs a variety of skilled tasks involving carpentry; repairs or replaces shingles, doors, cabinets, window

screens and windows, weather stripping, floors, gutters, tiles, installs locks, etc.

• Repairs, installs, and maintains all pipes, fittings, and fixtures of heating, cooling, water, and drainage systems

according to specifications and plumbing codes.

• Performs painting duties as required.

• Performs minor electrical maintenance such as replacement of fixtures, outlets and wiring in accordance with local codes.

• Conducts self in a professional, polite, helpful, and respectful manner to all IHC tenants.

• Has the ability to work with all systems, functions, etc, in all skilled areas.

• Performs other duties as assigned.

• Performs a variety of skilled tasks involving carpentry; repairs or replaces shingles, doors, cabinets, window screens and windows, weather stripping, floors, gutters, tiles, installs locks, etc.

• Repairs, installs, and maintains all pipes, fittings, and fixtures of heating, cooling, water, and drainage systems according to specifications and plumbing codes.

• Performs painting duties as required.

• Performs minor electrical maintenance such as replacement of fixtures, outlets and wiring in accordance with local codes.

• Conducts self in a professional, polite, helpful and respectful manner to all IHC tenants.

• Has the ability to work with all systems, functions, etc, in all skilled areas.

• Performs other duties as assigned.

PERFORMANCE STANDARDS:

The Maintenance Serviceperson III will be held to the following Performance Standards. Job performance under these standards will be factored into annual employee performance review.

• Meets quality standards established by the supervisor and in accordance with local codes for all work completed.

• Takes all appropriate safety precautions to avoid on-the-job accidents.

• Completes 95% of assigned priority 1-work orders within one day.

• Completes 85% of assigned priority 2 work orders within two days.

• Uses IHC tools, materials, and equipment efficiently, properly and safely.

• Properly prepares and submits 98% of job-related documents (work orders, time sheets, etc.) to the supervisor 

daily.

• Attendance reliable; leave does not exceed the amount permitted, and the employee has no unexcused absences from the job.

QUALIFICATIONS:

Education: High school diploma or GED. Completion of one or more apprenticeships in the building trades.

Experience: Three (3) to five (5) years work experience in maintenance

KNOWLEDGE, SKILLS and ABILITIES:

• Knowledge of federal, state, and local building codes and ordinances.

• Ability to perform a variety of semi-skilled tasks assisting lower and higher level 

maintenance employees in all skill areas.

• Ability to read, comprehend and analyze architectural drawings and schematics used 

by the construction trade in the installation, maintenance, repair, and modification of 

dwellings.

• Ability to relate well to residents, and staff, and contractors.

• Knowledge of maintenance procedures.

• Ability to perform preventative maintenance work.

Other Requirements:

• Must acknowledge and agree to maintain a drug-free workplace as a condition of 

employment with Inkster Housing Commission.

• Must possess a valid Michigan State driver’s license and an insurable driving record.

Physical Nature of the Position:

Position requires the following physical abilities:

• Ability to sit, stand and walk for extended periods. 

• Ability to tolerate temperature extremes and variations.

• Ability to lift up to 50 lbs. with or without assistance.

• Ability to work on, in, around, over and under fixed equipment or machinery.

• Ability to use arms and hands in a full range of physical motion.

 • Ability to manipulate heavy equipment, tools, and supplies, and to exert force up to 70 

lbs.

Position may be exposed to:

• Verbal abuse.

• Vision strain.

• Noise.

• Airborne particles.

• Odors.

• Pets and pesticides.

• Unsanitary conditions.

• Paint and solvents.

• Construction materials and debris.

Additional Information:

This is an at-will position, with no tenure vested. Continued employment is at the discretion of the hiring body of the 

Commission and based upon employee performance and compliance with IHC policies and procedures.

ESSENTIAL FUNCTIONS:

An employee in this class may be called upon to perform any and all other tasks listed below. 

This list of examples does not include all of the tasks, which the employee may be asked to perform.